REFUND SYSTEM — NOVA MARKET

All sales on NOVA MARKET are considered final.

Refunds are NOT provided under normal circumstances.
We only review replacement/refund requests if valid proof is provided.

Video Proof Requirement

Any refund or replacement request MUST include:

• a complete uncut screen recording
• showing the moment the product is received
• and proving the issue before any interaction/modification

The video must:

• start before opening the product
• clearly show the purchase/order
• show the issue in real time
• be unedited

Screenshots alone are NOT accepted.

Invalid Claims

Refunds/replacements will be denied if:

• no valid video proof is provided
• the account/product was modified
• credentials were changed
• the customer caused the issue
• the warranty period expired
• the issue comes from revoke waves or supplier-side problems

Payment Disputes

Opening a PayPal dispute, chargeback, or crypto reversal attempt without contacting support first may result in:

• permanent blacklist
• service denial
• Discord/server ban

Final Decision

NOVA MARKET reserves the right to make the final decision regarding any refund or replacement request.

Purchasing from the store means you fully accept this Refund System.